Overview

One place for every WhatsApp conversation, lead and campaign

When enquiries arrive on several phones, leads slip through and follow-ups are forgotten. WhatsApp Automation CRM gives sales teams a single, organized workspace: a chatbot handles first replies, every lead is tracked, and campaigns reach only the contacts who asked to hear from you. Built in Ernakulam, Kerala, for businesses across India.

Sales teams

Customer support

Lead follow-up

Opt-in campaigns

Small & growing businesses

Features

WhatsApp CRM software built for sales and support teams

Everything your team needs to answer enquiries faster, keep leads organized, and use WhatsApp marketing automation and bulk messaging responsibly.

AI Chatbot

A WhatsApp chatbot for business that automates common replies, collects customer details, qualifies leads, and transfers conversations to human agents when necessary.

CRM & Lead Management

Organize contacts, categorize leads, assign sales representatives, and track lead progress — WhatsApp lead management built for sales teams.

WhatsApp Bulk Broadcasting

Send approved template messages to opted-in contacts and monitor the delivery and read statuses WhatsApp makes available.

Shared Team Inbox

Manage customer conversations centrally, assign chats, and support collaboration between sales and support teams.

Analytics & Reports

Review available campaign, messaging, and customer engagement data in one place.

Contact Management

Maintain organized customer records and contact information your whole team can rely on.

Workflow Automation

Automate routine enquiry handling, such as greeting new contacts, routing chats to the right person, and prompting follow-ups. We walk through the exact workflows during your demo.

Integrations

Connecting your existing CRM, commerce, catalogue or payment tools? Tell us what you use and we will confirm what is supported for your setup before you commit.

Built around WhatsApp Business Platform policies

Campaigns go only to contacts who have opted in to hear from you.
Business-initiated messages use templates approved through the WhatsApp Business Platform.
Sending follows the messaging limits WhatsApp sets for each business account.
Customers can be routed to a person whenever the chatbot cannot help.

How It Works

How WhatsApp automation works

Four simple steps from setup to growth — no technical background needed.

01

Connect

Set up your business messaging account through the supported WhatsApp Business onboarding process.

02

Automate

Configure chatbot responses and the workflows that handle customer enquiries.

03

Manage

Organize leads, contacts, and conversations from one central interface.

04

Grow

Run compliant campaigns to opted-in contacts and review the available analytics.

FAQs

WhatsApp Automation CRM questions

Can't find your answer? Ask our team.

What is a WhatsApp automation CRM?

It is WhatsApp automation software combined with a CRM: a chatbot answers common questions and collects details, while your team manages the resulting leads, contacts and conversations from one shared inbox.

Can we send bulk WhatsApp messages?

Yes, within WhatsApp's rules. Broadcasts use approved message templates, go only to contacts who have opted in, and follow the messaging limits WhatsApp sets for your business account.

Does the chatbot replace our sales and support team?

No. The chatbot handles routine replies and lead qualification, then hands the conversation to a team member when a person is needed.

Do you offer WhatsApp automation services in Kerala and across India?

Yes. Axentriq is based in Ernakulam, Kerala, and offers its WhatsApp automation software to businesses across India. Request a demo and we will walk you through setup for your team.

Which tools does it integrate with?

Integration support depends on the tools you already use. Share your CRM, commerce, catalogue or payment setup when you request a demo, and we will confirm what is supported.

Our Services